kongsi88Frequently Asked Questions

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. If you access kongsi88 from a jurisdiction where it is not permitted, we reserve the right to close your account and refund your balance to your registered payment method.

We operate from a jurisdiction that permits online gaming and maintain compliance with the laws of our operating base. If you have questions about service availability in your location — whether in Jakarta, Surabaya, Bandung, or elsewhere — contact our support team. They can help clarify the legal status of online gaming in your area, but ultimately you are responsible for verifying compliance yourself.

We recommend all new users review three resources before placing their first transaction: (1) Our Terms and Conditionswhich outline account eligibility, dispute resolution, and your obligations as a user; (2) our Legal Noticewhich explains jurisdiction restrictions and service availability; and (3) the game-specific rules for any market you plan to use.

For football betting, understand that Liga 1 and Piala AFF matches settle after official confirmation — live betting odds update in real time but are subject to our settlement policy. For live-dealer games like blackjack and Dragon Tiger, payouts follow standard casino rules. For slots such as Aviator and Sweet Bonanza, familiarize yourself with the paytable and volatility profile. Taking a few minutes to read these resources prevents confusion later and ensures you understand how your account works.

If a deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet) fails to arrive in your kongsi88 account within the expected timeframe, the funds will be returned to your originating payment method by your bank or payment provider — not by us. This typically takes 1–3 business days depending on your provider.

If funds appear to be stuck or you do not see a refund after 3 business days, contact our support team with your transaction reference number and the payment method you used. We can check our records and, if necessary, escalate the issue to the payment provider. Do not attempt to re-submit the same deposit multiple times, as this can create duplicate charges. For withdrawals that fail, funds are returned to your kongsi88 account balance automatically — you can then choose an alternative payment method or contact support for assistance.

Our support team monitors email during standard business hours. The fastest way to reach us is via live chat in the kongsi88 app or website — you'll typically receive a response within minutes. If you prefer email, use the support contact form in your account settings or contact us through the email address listed in your account.

When you email support, include your username, the nature of your issue, and any relevant transaction details or screenshots. Email responses typically arrive within 24 hours on business days, though complex issues (such as account verification or withdrawal review) may take longer. For urgent matters — such as unauthorized account access or a critical game-play issue — always use live chat first, as it connects you to an agent immediately.

Withdrawal requests are reviewed in stages. First, our system verifies that your account meets our withdrawal criteria (account age, verification status, transaction history). This typically takes a few hours to one business day. Once approved, we process the transfer to your registered payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment transfers usually complete within hours, while bank transfers (online payment, Mandini, e-wallet, mobile banking) may take 1–2 business days depending on bank processing times.

If your withdrawal request is delayed beyond the expected timeframe, it may be pending additional verification (such as address confirmation or ID re-upload). You will receive notification via your registered email if further information is needed. Large withdrawals or first-time withdrawal requests may require additional review. If you're unsure why your withdrawal is pending, contact support with your request ID and we can advise on the status and any required next steps.

Our loyalty tier programme rewards active users with tier-based benefits. As you deposit and engage with football betting, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), you accumulate activity points. These points determine your tier level — Bronze, Silver, Gold, or Platinum.

Each tier unlocks weekly cashback percentages, priority support access, and seasonal promotions. For example, Silver-tier users receive a base cashback percentage on net losses each week, while higher tiers receive larger percentages plus exclusive bonus offers. Tier progression is recalculated weekly based on your cumulative activity. Your current tier and earned points are visible in your account dashboard. Tier benefits apply automatically — no claim required — and cashback is credited to your balance each Monday during standard business hours.

Your account settings are accessible from the profile menu in the kongsi88 app or website. You can update your registered email address, mobile number, and password at any time. Payment method preferences can be updated in the deposit section — you can add new methods or remove old ones, though you must always have at least one active payment method on file.

If you wish to temporarily pause or close your account, contact our support team. We can place your account into a paused state for a defined period, during which you cannot log in or access games, but your balance remains intact. To reactivate, simply contact support again. For more detailed information about account management options, review the Account Preferences section in your settings or ask our support team during your next contact — they can walk you through all available options.

No. One individual is permitted to maintain only one active account on kongsi88. Multiple accounts by the same person are prohibited under our Terms and Conditions. We use identity verification, phone number matching, and payment method tracking to detect and prevent duplicate accounts.

If we detect that you are operating multiple accounts, we reserve the right to close all of them and refund any balances to your registered payment methods. If you previously had an account that you wish to reactivate, or if you believe another account has been created in your name, contact our support team immediately with your identity details. They can investigate and help resolve the situation.